Superdrug Stores is a well-known chain of health and beauty retail stores, with a strong presence in the United Kingdom. Known for its wide range of products and exceptional customer service, Superdrug has been a go-to destination for beauty enthusiasts and health-conscious individuals alike. The brand offers a diverse selection of cosmetics, skincare products, hair care items, and over-the-counter medications, catering to the needs of its diverse customer base. With a focus on affordability and quality, Superdrug has established itself as a trusted name in the industry. The stores are known for their cleanliness, organization, and knowledgeable staff, who are always ready to assist customers with their inquiries. Overall, Superdrug Stores are synonymous with convenience and excellence, making them a preferred choice for all things beauty and wellness.
Amenities and More
- Service options
- Delivery
- In-store shopping
- Payments
- Credit cards
- NFC mobile payments
- Accessibility
- Wheelchair accessible parking lot
- Wheelchair accessible elevator
Reviews
had purchased items and the lady askef for payment with out asking my superdrug number , she refused to add it because the transaction end and no other way , so i had to asked her to return all my items since no way to add it
After that she said her college will do it ! And starting be rude with me and talking with her colleague with another language i did not understand it but i felt that i was not accepted as customer
Then she said that she did it
I asked where is my receipt she said that is in my bag i checked my bag there was nothing !
I returned to her but she refused to help me since my transactions had gone because she served another customer! She was not telling the truth
I asked for the manangr called Dave
He kept me waiting for a while so i asked for return my items
After that the manager came and i request for returning my items for bad service and taking two much time
He started arguing me by asking “ was i late !? Or because of thr cashier lady? Was it me was it me? “
So rude
I just wanted to get rid of bad service and rude people her
Low experience
Fantastic store with the sweetest staff. The Make Up guy Justin (?) is the best and recommended just the right lip products I needed and so was friendly and knowledgeable too. I was also having a very bad day and Bridget at the till actually comforted me when I needed it and I left the store feeling so much better than when I walked in. If I was hiring, these two guys would be the ones i’d poach! A++ customer service and a fantastic range of beauty products too.
Wide range of products, staff was very cooperative and always trying to help you, specially the guy with long colored hairs, was super awesome and well informed about the products.
Prices were also very reasonable.
Note: Always compare Boots pharmacy and superdrug prices before buying products, they are besides each other on same road.
This is a fairly big shop, it was very clean, neat, well organised, they didn't have some products, like my favourite make up, but I understand it's the current situation and imported goods. Staff is attentive, but there were only 2 girls in the till, and the queue was building up because they are trying to help with enquires of the customer, give advice, sell perfums, sell sim cards, 🙄 . Hopefully the company will have some strategy in the future to ease all the work the girls do in the till and make the queues go faster.They have a brow bar which is very nice.
I was trying to buy superdrug night peeling in this shop. The product label clearly stated its almost half price from 8.49 ( around) to 4.49. When I got to the cashier he said they did give me the discount of 4.45 and the final price is 8.45!.
I did tell him it says something different there and it clearly states that members price is 4.45. I did say he's mistaken but he became very rude so I said I dnt want the product.
I took the rest of my staff and went to take the photo of the label. I came back to the cashier and shown it to him. He started to scream at me and told me and I am rude right now...
Then his rude colleague Zara ( that's the name I was told by the supervisor) started point her arms at me in a very disrespectfull me:" I will not listen to you...client is not always right!". I was stunned by their luck of any manners.
I reported everything to manager. He wasn't concerned much. When I came back just after 1 minute to him to take the names of the cashiers in order to make a complaint he was laughing with them and was just leaving the cash desk.
To think I left boots to come here...
I am taking it further. This Is not the first time they do fround pricing here!!
Buy all your toiletries here as well as make up. The Perfume Shop also have a counter here selling the latest perfumes - luxury and main stream.
Superdrug also sell other items such as chocolates and small electrical goods e.g. electric toothbrush
As long as they gonna have unhappy and rude staff I am avoiding this place. Usually I do like Superdrug for they wide range of products and good prices that’s why I decided to got 3 really good items for only £35 (it was discounted). Sadly I couldn’t buy it. The guy on the counter couldn’t find razor so he told me it’s not available even they have them in offer, then he scanned other two products and the prices were much higher. He told me I can’t read labels he was rude and unprofessional even when we check prices on the shopfloor together he said everything is different in this store so what I am expecting. Tbh I should be thanking him now as I went to Boots next door and saved £10 on the same products with lovely help from staff. Be careful when they scan prices on the till!
Staff, J, was really helpful to direct us to the nurse when we walked in for a flu jab. Andrea, the nurse, was patient and gentle, and made the whole process painless.
Location
Hours
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Monday
08:00 AM - 11:00 PM
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Tuesday
08:00 AM - 11:00 PM
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Wednesday
08:00 AM - 11:00 PM
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Thursday
08:00 AM - 11:00 PM
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Friday
08:00 AM - 11:00 PM
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Saturday
08:00 AM - 11:00 PM
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Sunday
12:00 PM - 06:00 PM
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